Refund policy

– “Outdoor Session”, “Neon Lights Dramatic Portrait” & “Dog Photography” Refund Policy

Upon making a booking for an outdoor photography session, the Client agrees to remit a reservation deposit of £100. This deposit is non-refundable upon confirmation of the booking.

Cancellations may be made up to 48 hours prior to the scheduled session, in which case, a refund will be issued to the Client for the full amount paid, minus the £100 reservation deposit.
To request a cancellation, please send an email to thanoschatz@gmail.com.

If the Client wishes to reschedule the session due to personal circumstances or inclement weather conditions, please notify us by email at least 48 hours before the session at no additional cost.

In the event of a rescheduling request less than 48 hours before the session, an additional reservation deposit of £100 will be required.

Please note that refunds or rescheduling requests will not be granted if they are requested on the day of the scheduled session or in the event of non-attendance.

Refund policy

– Corporate Portrait Refund Policy

Upon making a booking for a corporate portrait session, the Client agrees to remit a reservation deposit of £350.
This deposit is non-refundable upon confirmation of the booking.

Cancellations may be made at any time prior to the session, in which case, a refund will be issued to the Client for the full amount paid, minus the £350 reservation deposit.
To request a cancellation, please send an email to thanoschatz@gmail.com.

If the Client wishes to reschedule the session due to personal circumstances, please notify us by email at least 48 hours before the session at no additional cost.

In the event of a rescheduling request less than 48 hours before the session or on the day of the session, an additional reservation deposit of £350 will be required.

Customer Assistance

For questions related to refunds, cancellations, or rescheduling, please email me at thanoschatz@gmail.com.

By booking a session with me, you acknowledge and agree to this refund policy.